Bank Account Suspended
Banks normally suspend the accounts of the customers due to a few reasons, like suspicion of fraudulent activities. These problems are usually easily resolved once you go to your bank’s branch and clarify the issues on ground. If your Chase account has been suspended, keep reading to find out why and how to resolve the issue.
Chase Account Suspended? Here’s Why
If your Chase account has been suspended or you get an email or text message suggesting so, it can only be due to two reasons;
Chase suspects that your account is involved in illegal or fraudulent activities. You are receiving scam messages
Suspicion of Illegal Activities
Chase may suspect your account of being involved in illegal or fraudulent activities if a huge sum of money was recently deposited into your account without any traces of a proper source or if your account is constantly receiving multiple cash transfers and deposits from various countries and within a short period. These kinds of activities are suspicious and can easily trigger the bank to temporarily suspend your Chase account.
Scam messages
If you are receiving account suspension messages from random phone numbers or email addresses, it could also mean that you are receiving scam messages from fakes. These numbers phone numbers or email addresses usually come with the logo and name of the bank and they ask you to send your private or personal credentials. Please take note that Chase bank would never ask for your personal credentials over the phone, texts, or emails, only face to face at a bank branch.
Chase Account Suspended? What to do
If you are getting messages suggesting that your Chase account has been suspended, here are a few things that you can do in this situation;
Visit your bank branchContact customer care repsReport or ignore scam messages and emails
Visit Your Bank Branch
If your Chase account has been suspended, you can always visit your bank branch to lay a complaint. When you get there, the attendant would tell you the reason behind the bank suspending your account. You will have to confirm if you were the one who carried out the illegal or suspicious transactions. If you confirm it was you, you may have to follow some protocol to unsuspend your Chase account, and depending on the circumstances, the time involved may vary. If you confirm that you were not involved in any of the said actions provided by the bank, the bank will ask you a few questions and will immediately take action in identifying who or what caused the said actions and help you unsuspend your Chase account. In some cases, your account may have to remain suspended for a while to trace the cause of the said illegal action and to protect your account.
Contact Customer Care Reps
If you are unable to go to your bank branch, you can always contact the bank through any customer care lines and services. You can lay your complaint by calling the available phone number or sending a message to the customer care rep on the mobile app or website. You can contact them by phone using this number 1-800-935-9935, or by sending a message on the online banking app or website https://www.chase.com/digital/resources/complaints-feedback. Take note that Chase customer care service hours run from 7 am – 11 pm ET on Mondays to Fridays and from 10 am – 7 pm ET on Saturdays and Sundays.
Report or Ignore Scam Messages and Emails
If you are receiving scam messages or emails, you can simply ignore them or report them to your bank after confirming that the messages and emails are scams. Make sure you do not send your personal details to any of the numbers or email addresses that are suspected to be a scam.
Please take note that it may take the bank some time to rectify the issues surrounding why your Chase account was suspended. You will have to be patient and pause your transactions or find an alternative while waiting for Chase to resolve the issue.
Can I withdraw money from my suspended Chase account?
No. You cannot make withdrawals or transfers once your account has been suspended until the suspension has been lifted on your account.
Can Chase bank suspend my account without notice?
Yes, Chase bank can suspend your account without sending you notice first. If they receive an order to suspend your account, your account will immediately be suspended before any notice will be sent to you.
